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Frequently Asked Questions

What can we do for you today?
We pride ourself on offering a premium support service to our customers and endeavour to work with you in solving your problems quickly and efficiently.

Havn't got the answer you were looking for?
Simple. You can contact our support team and seek the answer to your question. You can contact our Support Team here.

 

Getting Started

Account Questions

Transfer and Deposits

Fees & Charges

Debit Cards



Getting Started

What is IQPayments?

IQPayments is an Online Payment Service that provides Personal, Merchant and Affiliate accounts for the use of Managing, Transferring and Storing of Money online. IQPayments provides an almost anonymous wallet allowing secure payments while protecting the privacy of the account owner.
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How does IQPayments work?

We have provided a detailed description on How IQPayments Works here.
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What services do IQPayments offer?

We have provided a wide range of services.
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Accounts

Can I create more than one account?

Yes, you can create more than one. You have to use a different email and password.
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Does it cost anything to sign-up?

No, it's free of charge.
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How do I register?

Click here, Enter your email address, choose your password and enter your contact data and you will be able to login and start using your account. It's that easy!
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Once I have created an account, can I access it right away?

Yes, your account is created instantly.
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Why was my registration rejected?

Your registration can only be rejected if the information provided is incorrect.
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How do I open an account?

In order to open an account, you will need to provide some personal information, such as your name and address, a valid email address and a password. The signup process is quick and easy. Please click here to open a new account now.
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Transfers and Deposits

Can I access statements of my account payments?

You are provided with a detailed transaction history of all payments made through your account. This history is printable for your convenience.
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Who can I transfer money to?

You can transfer money to anyone.
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What options can I transfer money with?

There are several options for transferring money. You can view all the options here.
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How do I deposit money into my account?

We provide a range of options for depositing money into your account.You can view all the options here.
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How long does it take for a transfer to show up in my account?

Once the transfer has been processed the effect will be shown in your account instantly.
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Fees & Charges

Are there any fees involved?

No. Transfers to merchants are entirely free.
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Debit Cards

What is a debit card?

A debit card is a type of card that can be used internationally. Read more about them here.

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FORBIDDEN ACTIVITY

Keying in customer orders yourself. All customers must key in their own credit card or bank account information directly into the web order form. We do not process orders by phone, fax, or email. The sale of shipped products, except complementary media as noted above.

Unsolicited commercial messaging, spamming, or crossposting.

Use of mousetraps, such as windows that respawn or otherwise resist being closed.
The sale of any kind of multilevel membership (including MLM, matrix, wheel, cylinder, downline, upline, chain, or pyramid), or any product that has no appreciable value to the customer other than the potential for resale.

The sale of adult entertainment with out approval.

The sale of: unlicensed content, website templates, spyware, phone minutes, existing debts, digital cash, spending accounts, money transfer, gift certificates, coupons, rebates, vouchers, securities, stocks, bonds, deeds, sweepstakes, wagers, wagering pools, lottery tickets, pornography, warez, pirated software, pirating tools, hacking tools, http/tcp proxies, irc/ircd, bnc, eggdrop, socks, remote bots, shell accounts, dial-ups, dial-ins, phone services, cell messaging, cell sms, spamming tools, fake ID tools, credit reports, credit repair, accounting services, legal services, medical services, pharmaceutical services, SSN searches, SSN lookups, SSN verifications, term papers, anonymous proxies, proxy lists, password lists, email address lists, postal address lists, hotel/travel reservations, seminar tickets, event reservations, or any materials endorsing or encouraging violence, hatred, revenge, racism, victimization, or criminal activity.